Sarmug Terms of Service

1Acceptance of Terms

By creating an account, accessing, or using the Sarmug SaaS platform, websites, or services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

If you are accepting these Terms on behalf of a company, business, or legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2Eligibility

You must be at least 18 years old and capable of entering into legally binding contracts to use Sarmug. By using the Service, you confirm that you meet all eligibility requirements.

3User Accounts

You are responsible for maintaining the confidentiality of your Sarmug account credentials, passwords, and API keys. You accept full responsibility for all activities that occur under your account workspace.

4Acceptable Use

Sarmug provides multi-channel publishing, campaign management, and marketing analytics tools. You agree to use the Service solely for legitimate commercial marketing, brand management, and content publishing purposes in compliance with all applicable local and international laws.

5Prohibited Activities

When using Sarmug, you strictly agree NOT to:

• Publish or distribute unsolicited spam, abusive, defamatory, deceptive, or illegal content.
• Violate the terms of service, community guidelines, or rate limits of connected third-party social networks (Facebook, LinkedIn, Twitter/X, Instagram, etc.).
• Reverse engineer, decompile, copy, or attempt to extract the source code of the Sarmug platform.
• Interfere with, bypass, or compromise platform security mechanisms, rate limiters, or server integrity.
• Sell, resell, lease, or sub-license access to your Sarmug workspace without written permission.

6Subscription & Billing

Sarmug offers tiered subscription plans (e.g., Starter, Professional, Business). Subscriptions are billed in advance on a recurring monthly or annual basis.

• Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date via account Settings.
• Refunds: All fees paid are non-refundable except where explicitly required by law or specified in a written Enterprise agreement.
• Price Changes: We reserve the right to adjust subscription rates upon 30 days' advance notice.

7Intellectual Property

Sarmug and its licensors retain all right, title, and interest in and to the Platform, including software, logos, trademarks, interface designs, and algorithms.

You retain full ownership of all custom text, images, brand assets, and marketing content uploaded or generated within your Sarmug account workspace.

8User-Generated Content

By uploading or creating content in Sarmug, you grant us a worldwide, non-exclusive, royalty-free license solely to host, process, format, and publish your content to your connected channels as instructed by your automated workflows.

9Service Availability & SLA

We strive to achieve 99.9% platform availability. However, Sarmug does not guarantee uninterrupted operation due to third-party social network API downtime, emergency maintenance, or unexpected internet outages.

10Limitation of Liability

To the maximum extent permitted by law, Sarmug shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue resulting from your use of or inability to use the Service.

11Indemnification

You agree to defend, indemnify, and hold harmless Sarmug, its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses arising from your violation of these Terms or your published campaign content.

12Termination

You may terminate your account at any time via Settings. Sarmug reserves the right to suspend or terminate accounts that violate prohibited conduct guidelines or fail to pay subscription fees.

13Governing Law

These Terms shall be governed by and construed in accordance with applicable commercial software laws, without regard to conflict of law principles.

14Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of Sarmug following posted modifications constitutes full acceptance of the updated Terms.